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achelos GmbH
Service Engineer (f|m|d) – Public Key Infrastructure
DE: Bielefeld (NW)
Full time
Experience required
Permanent contract
Remote: Partially remote

About the Company

We ensure more security in the connected world! For this purpose, achelos is looking for talented and creative minds for its headquarters in Paderborn. With your knowledge, we work together on innovative solutions in the field of cybersecurity. Sounds exciting? Then start a successful future with a leading provider.

Applications are invited from both candidates with prior work experience as well as from motivated graduates with relevant technical knowledge.

Your Benefits

  • A permanent full-time position
  • 30 days of holiday as well as company closing days
  • Exciting and complex assignments in a modern, dynamic and growing company with a lot of creative freedom
  • Open and fair work atmosphere
  • Flat organizational structure based on collegial leadership
  • Flexible working hours with the option of mobile working
  • Fair pay
  • Continuing education
  • Company bike leasing
  • Company events


Your future role:
As a Service Engineer (f/m/d) you will assist our customer support in the area of Public Key Infrastructure (PKI) including our Managed Services offerings. You will support our customers in the integration, configuration, and operation of PKI solutions from the achelos portfolio, process fault reports and carry out routine checks of existing systems.

Your tasks include:

  • Assist our support and managed services team
  • Process fault reports from achelos customers via Issue Tracking System, email or phone
  • Resolve fault reports, in close cooperation with our product development team
  • Technical support for our Sales at customer meetings

Your profile:

  • You have a degree in business informatics, computer science, mathematics or comparable training
  • Enthusiasm (and experience, if applicable) in customer support or technical customer service.
  • Experience with ticketing and issue tracking systems (e.g. JIRA, OTRS)
  • Experience with at least Unix/ Linux and Windows operating systems
  • Proficient in written and spoken German and English
  • Ability to familiarise yourself with complex IT systems
  • Interest for new challenges and subjects
  • Very good communication skills
  • Willingness to be available on call and occasional travel (DACH region)

The following are considered beneficial:

  • Willingness to be on call to actively support the achelos 24x7 support team
  • Experience in the area of Public Key Infrastructure (TSP, RA, CA, OCSP, CRL, Archival services, TSL, Timestamping)
  • Fundamental knowledge of network protocols and services
  • Experience in scripting languages (e.g. Python, Perl) and REST-based WEB services
  • Experience working with versioning tools (e.g. Git)
  • Experience in the area of hardware security modules (HSM)
  • Experience with products from e.g. Utimaco, Entrust, Keyfactor and MTG.
  • Experience in working with distributed systems (such as cloud solutions from well-known manufacturers)


Click on the following button and send your application documents by e-mail or use the application management system.

Send Mail Application to:

Vattmannstraße 1, 33100 Paderborn, Deutschland

Questions about the Job?

You still have questions about the job. Click on the button below to contact us directly.